Privacy Policy

1. Who We Are

Welcome to our website, eternalpetlove.com. This Privacy Policy outlines how we collect, use, and disclose your information when you use our website (“Service”). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree to the terms of this policy, please do not use or access the Service.

We value your privacy and take steps to ensure it is always protected. We believe it is important to inform you of the information collected by the website “Eternal Pet Love” (the “website”), why we collect it, and how we use it. This Privacy Policy is part of our Terms of Use and is incorporated by reference. Capitalized terms not otherwise defined herein shall have the meaning given in our Terms of Use.

2. How We Collect Information

We collect information about you when you engage in the following activities:

When you place an order or contact us;
When you subscribe to our newsletters or other marketing platforms;
When you register on our site, you will be asked to submit personal information such as your name and contact details;
When you request information, provide a review or feedback, or comment on articles published on the website;
When you register your personal information with the website, you consent to the use of your personal data as outlined in this privacy policy, and as agreed upon during the registration process or by continuing to use the website.

3. Non-Personal Data We Collect

Subject to your consent to the terms of this Privacy Policy, we may collect data such as the browser you use, the number of visits to the website, the average time spent on the site, and the pages viewed. We use this data to enhance usability, content, and functionality.

4. What Types of Personal Data Do We Collect?

The personal data we collect includes contact information such as your date of birth, product preferences, payment information, email address, and home address. Additionally, we may collect certain personal data from external sources. We do not store any payment information after the point of purchase. Your email address may be used for marketing and offers relevant to you, unless you opt-out. We only collect information classified as ‘identifiers’ under the CCPA.

5. How We Use Your Personal Data

Personal data allows us to:

Provide a personalized shopping experience, offering relevant information, services, content, and offers based on your online shopping habits and needs;
Notify you of any administrative, product, or service changes;
Use for social media promotions, targeted advertising, or marketing events;
Improve usability, content, and functionality;
Protect the site and detect fraud;
Create and manage your user account;
Collect customer feedback;
Process payments;
Provide site and order support;
Manage customer orders.

We retain your information only as long as necessary for our legitimate interests, such as marketing, fraud prevention, and record keeping. We do not sell your personal data or any other data to third parties. Your data will be securely retained unless you request its removal through the provided link, selecting ‘Something Else,’ then “Data Protection.”

6. Sharing Information

We may disclose your personal information for the following reasons:

To comply with applicable laws, regulations, court orders, or other legal processes;
To enforce your agreements with us, including this Privacy Policy;
To respond to claims that your use of the Service violates any third-party rights.

If the Service or our company is merged or acquired, your information will be one of the assets transferred to the new owner.

7. Your Rights

You may contact us at any time and request:

Access to any personal data we hold about you;
To access your data without charge;
To know whether we share or sell your personal data;
That we do not sell your personal data;
That we delete your personal data.

To exercise these rights without it affecting the services and prices we offer, please ensure your email includes adequate details of your request. You may be asked to provide additional details for identity verification. Please note that these rights are subject to applicable legal requirements.

8. Interaction with Third-Party Products

This Privacy Policy does not apply to the practices of companies we do not own or control, or third-party services you interact with. We are not responsible for the privacy practices or content of these third-party services. Therefore, we encourage you to review the terms and conditions of each third-party service you use or interact with.

9. Security

The security of your personal data is important to us. All data transferred on our site is encrypted with TLS and complies with strict security standards. Payment information is securely transmitted to our payment providers. However, no method of transmission over the Internet, or electronic storage, is 100% secure, and we cannot guarantee the confidentiality of your personal data. If you have any questions or security concerns, please contact us.

10. Cookies

The website uses small data packets called cookies on users’ computers and mobile devices. This is a standard practice employed by all online businesses. Cookies help the website provide a high-quality shopping experience to all users. You can disable cookies from your browser if you wish. However, please note that disabling cookies may limit some of the services offered on the website.

For more information about cookies, please read our full Cookie Policy.

We also share information about your use of our website with our social media, advertising, and analytics partners, who may combine it with other information you have provided to them or that they have collected from your use of their services.

By using the website, you consent to our cookies policy and use.

11. Updates to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Please review our Privacy Policy periodically to stay informed about any changes.